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[MAIN THREAD] Black Screen <- Read Last Comment

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Posted Dec 6, '13 at 12:39pm

LightWarriorK

LightWarriorK

48 posts

-If you refresh the page a few times, does it start working? Or even if you refresh a dozen times, it's the same result. Every time, same result
-Where are you playing from. Home, work, school?  Work.  Home works fine, but have other priorities then.
-Which browsers have you tried? Chome and IE, both up to date.
-Is this for all games, or some games? All games I've tried.
-What anti-virus, firewall, security software do you currently have installed? Symantec Endpoint Protection
-Can you access and watch YouTube videos normally? No, it's blocked by the Administrators
-What region are you located in? SE United States
-When did these problems start happening? First noticed it starting in October, but I didn't play here every day.
-When there is a black screen, do you hear anything or is it silent? Silence
-Can you play MMOs on our website? Can't truly test, they don't mind stuff like this, but MMO network traffic would get me in trouble.  But I just went into one, the Mafia one, and it seemed to load alright.
-Is your internet connection direct to the wall, or is it going through a router of some sort? Direct to the wall
-Do you use any sort of ad blocking software? No, all other ads not streaming video (which are blocked at the source, like YouTube) show up fine: Background, banners, dropdowns, etc.

As far as I can tell, it's simple: YouTube Blocked = Game Blocked Forever.  Granted, it's likely more complicated, but that's the result on my end.

 

Posted Dec 6, '13 at 12:49pm

iflingpoo9238323

iflingpoo9238323

1 post

the last stand dead zone has been blacked out for the past three days...i'd like to get back to my game

 

Posted Dec 6, '13 at 12:50pm

Ferret

Ferret

5,797 posts

Administrator

@LIghtWarriorK The issue here is that you have YouTube blocked, which is a big portion of our ad network, you're correct in thinking that's the trouble.  A suggestion I'd give is to try a proxy service, or something that will allow you to avoid YouTube being blocked.

We are looking into fixes for the YouTube blocking.

 

Posted Dec 6, '13 at 12:53pm

Ferret

Ferret

5,797 posts

Administrator

@iflingpoo9238323 This is the same issue, there is a YouTube ad before the game. If you have something that is blocking YouTube, you will have this issue.

 

Posted Dec 6, '13 at 2:29pm

LightWarriorK

LightWarriorK

48 posts

The fix is an eventual bypass of the ad.  I am sorry I can't watch it, it really is outside my control.  A proxy is out of the question for me, the security on our networks won't allow it.

All the same, what I said earlier, I stand by.  YouTube may be a big portion of your revenue, but to make it "mandatory, no bypass, sorry the game never loads," is not acceptable to me.  I paid good money for Gemcraft Labyrinth Premium back in the day, and was planing on doing the same for Chapter 2 next year.  I'm NOT doing it if I'm not even able to play the game.

I appreciate your looking for a solution.  I can't imagine what GoogleAds is making you do, but I can't believe it's entirely out of your control.  At the very least, you need a bypass timer that is equivalent to the length of the video that is being blocked (or the max of what videos are in the queue).  That should provide enough incentive (or punishment) to those who voluntarily block YouTube ads hopefully to undo it so they can see it (or rather, access the skip button), while still providing an eventual (if annoying) bypass for those who have no choice in the matter.

As it stands right now, ArmorGames is no longer a "Free Flash Game" site.  If there are mandatory ads to watch, we MUST pay you with our time and ad visibility, or there is no game. That's a "Paid Gaming Site."

 

Posted Dec 6, '13 at 2:46pm

ivanxxxxxxx

ivanxxxxxxx

1,056 posts

Knight

@LightWarriorK

Can you please do this:

1) Uninstall the current version of Adobe Flash Player for all Internet Browsers (Except plugin for IE Activex) To Uninstall go to Control Panel -> Uninstall a Program (or Go to Program and Features) -> go in Search box and type 'Adobe Player' .. then select the program 'Adobe Flash Player Plugin' and uninstall it.
2) Once you have completely uninstalled the adobe flash player from your system then visit the adobe flash player older version
3) Now try installing the plugin of the any (10) version of Flash Player which is supposed to be working fine.

Can you please try this. :)

 

Posted Dec 6, '13 at 3:35pm

ivanxxxxxxx

ivanxxxxxxx

1,056 posts

Knight

Yet,

-Can you access and watch YouTube videos normally? No, it's blocked by the Administrators

-Is your internet connection direct to the wall, or is it going through a router of some sort? Direct to the wall

If your internet connection is going direct to the wall, and YouTube is blocked by the Administrators, then you probably go through router of some sort.

What operating system do you use?
What is the type of your internet connection?
Are you the only user of that computer? (you said blocked by the Administrators) on what exactly do you mean?
LAN Administrators or that computer Administrators?

 

Posted Dec 6, '13 at 3:42pm

ivanxxxxxxx

ivanxxxxxxx

1,056 posts

Knight

Previously solution applies only if your Youtube is enabled and access is possible, but because of some strange circumstances it does not show video.

Youtube error display: "An error occurred. Please try again later."

 

Posted Dec 6, '13 at 4:20pm

ShadowWolf_72

ShadowWolf_72

3 posts

This black screen is happening to me too The Last Stand Dead Zone loads up and i can hear the background music but the screen stays black and stops responding

 

Posted Dec 6, '13 at 4:30pm

ivanxxxxxxx

ivanxxxxxxx

1,056 posts

Knight

@ShadowWolf_72

Can you access and watch YouTube videos normally?
Which web browser are you using?
Does this happens with all games?
Could you try it in another web browser?