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[Read FAQ] GemCraft Chasing Shadows Support

Posted Jun 5, '14 at 6:12pm

Keystone95

Keystone95

8 posts

Not sure what is going on; I had this issue once before just after the release of the game and managed to get the problem "resolved". I haven't been around in a bit, but came back to the game; same issue again, and previous work-arounds are not working.

I log in to AG and go to the game, it loads EXTREMELY SLOWLY the red outline of the gem (up to 5 mins), and that is as far as it gets. It completes the line around the gem, but doesn't "jump" to bringing up the intro screen. I use Waterfox (Firefox), so tried this over on IE, and it does the same thing there. I reset cache/cookies and all that good stuff; still does it. A couple of times it gets "past" the gem loading and shows 3 round "splatters" of large red overlapping dots. Any ideas would could be locking it up/what I could do to free it up? Other smaller/simpler games on the AG network seem to work OK.

Running Waterfox 27.0.2 / IE 8 on WIn 7 HP-64

I am a fan of the GC series, but this is getting heavily aggravating.

 

Posted Jun 7, '14 at 10:00am

palsen

palsen

1 post

What can I do if I can't find my save on my second computer. My online save slot is empty while the save slot on my laptop is visible. When I push 'new game' button I am asked for log in but I am logged already. I have no idea what to do.

 

Posted Jun 9, '14 at 2:25pm

Ferret

Ferret

8,569 posts

Administrator

@minchenko Unsure how to help with this issue, it's very specific and high level. Maybe @GameInaBottle can.

 

Posted Jun 9, '14 at 3:55pm

Nemesis111

Nemesis111

6 posts

I am having the same problem as Keystone95, as i try and load up the game I get the gem slowly forms on the screen but without the countdown, this is on both firefox and IE. After that the gem disappears and then nothing??

Any ideas as I have put a lot of blood, sweat and tears into this game so far and dont wanna lose it or start again?

 

Posted Jun 9, '14 at 4:49pm

Ferret

Ferret

8,569 posts

Administrator

@Keystone95 @Nemesis111 Unfortunately the game doesn't support Waterfox. That being said it seems Nemesis111 is having the same issue with IE/FireFox. Could you please try with a "Privacy" window in Firefox or a "Incognito" window in Chrome and report back to me if that fixes the issue?

 

Posted Jun 9, '14 at 4:50pm

Ferret

Ferret

8,569 posts

Administrator

@palsen That's very strange, are you logged into the website when you start play? If so, what's your account. Is it "Palsen"?

 

Posted Jun 9, '14 at 5:59pm

Nemesis111

Nemesis111

6 posts

Hi Ferret
Just tried Privacy on Firefox without success, exact same issue.

 

Posted Jun 9, '14 at 6:04pm

Ferret

Ferret

8,569 posts

Administrator

@Nemesis111 I can't duplicate the problem on several machines here, is there any more information you could give me that might make things different for you then others? Could you maybe post what you see here?

https://www.whatismybrowser.com/

 

Posted Jun 9, '14 at 6:15pm

Nemesis111

Nemesis111

6 posts

Hokey, hope this helps...
Your web browser is:
Firefox 29 on Windows 7
Is your Web browser up to date?
â" Your web browser is up to date.
Your Web Browser's Capabilities:
Is JavaScript enabled? Yes How to enable JavaScript...
Are Cookies enabled? Yes
Is Flash installed? Flash 13.0 is installed

â" Up to date
Is Java installed? Java 7 (u55) is installed

â" Up to date
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Extra info about your browser

Your browser told us a few extra things about itself...
Possibly running on Windows Server 2008 R2, 32 bit compatibility layer


The dimensions and color depth of your screen.
1366 x 768 pixels
24 bit
Your Browser's size

This is the size of your web browser on your screen (resize your browser to see this change!)
1349 x 593 pixels
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"Do Not Track" is Enabled
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Microsoft Silverlight v5.1
Ad Blocker

 

Posted Jun 9, '14 at 6:19pm

Nemesis111

Nemesis111

6 posts

Will check your reply in the morn, hopefully it will be resolved? thanks

 
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