ForumsSupport Forum[Answered] Transfering my Astroflux account

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troll915
offline
troll915
3 posts
Peasant

Hi,

Currently I play Astroflux through AG instead of the main site, Astroflux.net. However, I have had lots of issues lately with lag, as player.io had to be run through this site instead of the main site. In the past, I know some players have gotten their accounts moved to the main site, and I would like to know of I could do this, and what would be required for me to do this. My main reason for wanting to move my account is the lag issue, something I have no issues with on the main site. I contacted Moegreche, and he said to post here, so that is what I am doing. If any admin or mid could help me, it would be greatly appreciated.

He also suggested tagging MrDayCee, but I'm not sure how to tag on this forum 😁

  • 5 Replies
Moegreche
offline
Moegreche
3,464 posts
Marquis

@troll915 - You mentioned on my profile (I think?) that they needed some sort of information. Can you confirm this and, if so, what they need? I'm guessing your Armor Games ID (or whatever it's called). In the meantime, let me tag @MrDayCee as he should know how to get this info. I can't remember how to do it or where to look.

troll915
offline
troll915
3 posts
Peasant

The only sort of id I can get is by using the /myid command, which gets me armortroll915. This is what my id is. @Moegreche yes, I did mention this on your profile.

RavePenguin
offline
RavePenguin
342 posts
Shepherd

Hey @troll915,

You'll want to contact us via the armorgames.com/contact page so that we can discuss this one-on-one. There are some questions we'll need to discuss before we can make this on your behalf. Please use the Account Help selection to make sure this gets to the support team vs. another team that isn't able to directly assist you with this.

-RP

troll915
offline
troll915
3 posts
Peasant

@RavePenguin I did as you suggested the same day you posted, but I have received no response. Is there anything I need to do, or did I just miss the response?

RavePenguin
offline
RavePenguin
342 posts
Shepherd

Hey @troll915,

I just looked through our ticket system for any account names that matched troll915 as well as the email address that you have on record for this account. I'm not seeing any submissions so it's possable that the contact was not sent using the subject of Account Help. Alternatively, if you have used a different email address or different account name when you contacted us this may be why I didn't see your contact. If you can look in your email's inbox for the contact ID and get back to me with this, I'll be able to look into the information that you sent in and get back to you about this.

The ticket submission response should look something like this,

##- Please type your reply above this line -##
Your request (#####) [...]

-RP

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