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Finding "Help"

Posted Feb 19, '08 at 5:12pm

warbuff6644

warbuff6644

43 posts

By even being a little active in the forums you've seen questions being asked that can be answered on the "Help" page.  I've even asked a couple.  And it wasn't until just a moment ago that I noticed the "Help" link in tiny blue font at the bottom of the page.

Well I've been poking my own brain for ideas on how users might be taken to the help page better seeing as it's obvious most of us don't scroll down the page far enough.

1) In the top right gray link bar, where it says "Submit, News, Community, etc" put a link for "Help" up there as well.

2) Sticky topic(s) - I don't know if the functionality is easy or not for how the forums are set up, but perhaps a topic of FAQs or one that directs folks to the Help page.  Much like how there is "If you need help, make sure to check our FAQ before sending your message." on the contacts page.

3) Adding the "Help" link next to the player’s armortar in the upper right.

4) Expand the "About" page to include "Help" information.  Or also give it "If you need help, make sure to check our FAQ" as seen on the contacts page.

Let me know what y'all think!  :)

 

Posted Feb 19, '08 at 5:15pm

Carlie

Carlie

6,915 posts

Knight

I would agree, especially with #1 . There definitely are a lot of questions that appear here that are easily answered by the Help section.

 

Posted Feb 20, '08 at 12:34pm

mrtim

mrtim

2,052 posts

i agree.....this time AG should NOT answer questions thats been answered in the help section.....i also agree for putting it up at the top of the page....

 

Posted Feb 20, '08 at 1:22pm

Asherlee

Asherlee

5,189 posts

Knight

I would really like to make a few sticky topics in EVERY forum category.

 
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