Explanation about the recent account issues

Hey guys, I wanted to tell you about the recent issue we had with our account system. I know this affected some of our most dedicated, hard-core players, and you guys deserve an explanation.

On Tuesday afternoon, we started a process of moving our player data to an improved, faster server. The goal of this move was to speed up the time it takes to log in, as well as offer improved availability and reliability. The login and signup pages were offline for about an hour, just as planned.

Unfortunately, this move didn’t happen as smoothly as we would have liked. We discovered a problem that affected about 1% of our players; some people saw their armor points go down, while others couldn’t access game purchases that they made. We know this is a big deal and we immediately started a fix (basically undoing the move we just completed). We screwed up and we’re fixing it.

At this moment (Thursday afternoon), almost everything is back working perfectly. There are a handful of players who still aren’t fixed, but we’re chasing these down by hand and making everything right. We expect to be 100% right in the next day or so.

I know it’s frustrating when things don’t work the way they’re supposed to. Thanks for sticking with us while we work this stuff out.

/Ron Johnson

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