GemCraft Chasing Shadows FAQ

We’ve created this FAQ to cover some of the common GemCraft Chasing Shadows questions and their answers

Due to the same questions being asked on the GemCraft Chasing Shadows page, we’ve created this FAQ to cover some of the common ones and their answers, as well as directing people to where they can get help. Here is the list we’re going to cover…

 

The game isn’t loading. How do I fix it? (Linux)

The last version of Flash released for Linux is 11.2 and GCS requires a version of 11.7. Currently there is no planned fix for this as the game uses modern Flash functionality, but there are two workarounds that have been found:

  • Use Chrome (Note: this doesn’t mean Chromium).
  • Set up a virtual windows box on your Linux computer.

 

The game isn’t loading. How do I fix it? (OSX/Windows)

Several updates have gone into place that have fixed most of these issues. If you are unable to load the game please try the following before reaching out for help.

  • Disable all add-ons, blockers or firewalls.
  • Reboot your machine.
  • Log out of Armor Games, and log back in.
  • Try using a “Privacy” or “Incognito” window.
  • Ensure that you have Flash 11.7 or higher.

Note that any browser that is unable to run Flash 11.7 will be unable to load this game, so also check to make sure that your version of Flash is up to date. If you’re still having issues you may contact me directly at Ferret@ArmorGames.com.

 

Can’t buy game content, help?

First, make sure you are using “Online Save” and not “Local Save”.

We suggest disabling all add-ons, pop-up blockers, and firewalls if the purchasing system doesn’t work for you. We apologize that in rare cases our purchasing system doesn’t work in certain countries, but currently it’s the only one we have available. 

If you’re having trouble purchasing game content, please contact our support team.

 

Saved game is missing! Where is it?

It’s very important that you don’t create a NEW save game over where your old one was, if you do this it will overwrite your previous game even if it isn’t visible. Please log out of Armor Games, then log back into your account – 95% of the time this will fix the problem. If that doesn’t work, we suggest you reboot your machine.

If you used Local Save, it’s possible that clearing cache/cookies or your security programs  may have deleted your game, and there is nothing we can do to help.

 

Can’t login to Armor Games, what do I do?

If you’re unable to login to Armor Games, please make sure that your account is e-mail verified. If still having issues, contact me at Ferret@ArmorGames.com.

 

Trouble with a Quest in the game, where do I go?

You can check out our Forum Thread to talk about Quests in the game.

 

Recent things fixed in the game?

Recent bug fixes and features can be found in bottom right corner of the title screen.

 

Found a bug in the game, how do I report it?

Please post your bug below. Please be sure to include you current Operating System, Browser Version, Game Version (Main menu of the game) and a Detailed Description of how we can replicate the bug. Thanks for letting us know! :)