ForumsSupport ForumGame=herenvale, problem = "platinum"not credited after purchase

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As the title states i have been playing herenvale, and made a purchase on an affiliated offer and was supposed to get rewarded 80 platinum for this... i have emailed the game developers support but am unsure who i deal with in relation to this so am posting here also.

main question really is who do i approach to rectify issue?

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