Forums → Support Forum → [Answered] GemCraft Chasing Shadows online save slots

Hell-O @yup378 afaik transfer isn't possible at GC:CS,... did you try by a simple page-refresh (just to make sure it isn't only a glitch)?

Or using the incognito/privacy mode of your browser (maybe it's a add-on related issue, in this mode the browser runs (most likely) without using add-ons).

Also worth a try: use another browser (a "clean" one, less add-ons as possible).

Last thing you can try: clear your browsers (!) cache (google how to, depends at the browser you use),. Note: this could mean (browser/settings related) you lose your local game-saves.

If none of this help, check again later, sometimes the online-save system acts a lil bit weird, but often it fixed itself after a (short) while).
If it wont change within the next one or two days we could try to loop in an admin.

Unfortunately, the thread is about the GemCraft, but I also have the other problem, as I noticed this thread, so maybe you can help me? As can not find the online support on the website with slots, I hope you can suggest me what the problem is. So, when I'm opening free version of the game, my browser just update the page and nothing happens, the site is situated here (link removed by RavePenguin), so do you have the same problem or..I have problems with the browser? Also, I noticed that on the other websites, when I played Ghostbusters in online browser version there was the similar issue, what it can be? I will be grateful for any help, thank you!

@Gilountre,

You shared a link is for a third party company (which I'm just going to remove). That isn't for Armor Games so I wouldn't feel right suggesting something that may not work.

What you will need to do is to go to the site and scroll down to the footer. You are looking for a link called Contacts. Click on that link and you can submit a help request with the third party's support team.

-RP

There is no contact page, so I thought that you can help here. I will not post the link, just let the other will see where I need get help. ere is it slotozilla.com. It still doesn't open as it should ;(

Hello,

I checked their website again and took a quick screen capture to help you locate the contacts link at the bottom.

Hopefully you can contact them and get additional support with your game access.

-RP