I have some sad news to share. We have closed down access to a few games on February 16th, 2017. There were connection problems preventing players from being able to establish a connection with the game servers. It's not something we can resolve on our end.
Drakensang Online by Big Point
Battlestar Galactica Online by Big Point
Magic Barrage by gameguyz
Ministry of War by SnailGames
Pirate Storm by Big Point
Sorry for the late notice on this one! Especially the folks that may have been searching for these games and were suddenly not able to locate the game or receive an error instead when you tried to load the game page.