Forums → Support Forum → [Solved] Trouble with loading games?

Hello everyone!

We've been getting some reports for a handful of games reporting that the game will not load, or the game is showing up as a white box this week. We are currently investigating the reports and we need your assistance to help us look into this further.

If you are having trouble with a game not loading (you see a loading spinner) or it's showing up as a white box we hope that you can share some information with us.

• What Game or Games are you attempting to load?
• What is the full URL of the game page? Please note that if the URL is "https" you can change the URL to "http" and this will more than likely solve the problem with the game page loading up with an empty game frame (AKA white box).
• Which Browser are you trying to load the games with?
• What is your operating system?
• Which add-ons or pop-up blockers do you have installed for the browser?
• If you are seeing the loading spinner, how long does it seem to spin for before it loads/doesn't load?

Sure, if you have an add-on blocker this isn't something that our team can support, but for the sake of troubleshooting these reports having this information is valuable. So if you are using any blockers, even if they are not enabled for our site, please consider sharing the information with us.

Thank you everyone for the added help and information that you can share with us about your recent experiences.

-RP