ForumsSupport Forum[Solved] Account Problems

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Mortalvqv
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Mortalvqv
1 posts
Peasant

Hi guys,Iam having a little problem whit my account

when I try to login to my facebook account the usual screen appears but it only goes white and nothing happens

OBS:Iam Brazilian,Sorry for my bad english

  • 3 Replies
RavePenguin
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RavePenguin
526 posts
Shepherd

Hello, @Mortalvqv,

This can be caused by a few things off the top of my head. You'll want to check your browser settings to allow pop-ups and third-party cookies as a new window needs to open to connect with Facebook to authenticate your Facebook login details. Another common cause is the browser may have some form of add-on or extensions that are preventing the new window from loading correctly. You'll want to check the settings for these items just disable them to see if this is what is causing this to happen.

Please give these a try and if it still isn't working, you can try loading the page up in a private window or incognito window of your browser.

If these steps do not work, I'm going to need some additional information from you to help me replicate this error.

- What OS do you have installed?
- Which browser (name and version) are you using to log into the site?
- Does this happen when you try a different browser?

-RP

guilherme_dacosta_35574
offline
guilherme_dacosta_35574
1 posts
Shepherd


Thanks for helping my avast did not let the site log in with Facebook

OBS: this is my facebook account

RavePenguin
offline
RavePenguin
526 posts
Shepherd

Hi, @guilherme_dacosta_35574,

You are welcome!

-RP

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