Forums → Support Forum → Puffin Browser crashing

As far as I can tell, it appears to be working as normal on Puffin based on user statistics. That being said, I'll loop in @tasselfoot in case he can test it.

Hi @wayne2oo8. When was the last time you were on the site with Puffin and it worked? We are regularly making changes and improvements to the site, so knowing if it last worked yesterday or last week or 6 months ago is very helpful. Puffin is also not a browser that we usually check in our QA, but we'll investigate the issue. Thank you for bringing it to our attention!

@Tasselfoot Last night for sure, and I believe it was working fine this morning. Im guessing the issue started within the last 8-10 hours

Oh and, this is puffin on windows - not android. if that makes a difference

Thanks. Really helpful to have that information. We'll see what we can do to fix that.

@wayne2oo8 a quick fix will be to disable Cloud Server; this should get the site loading again. Unfortunately, the browser isn't providing us with some of the tools we need in order to get a better understanding of why it's happening. We've submitted a ticket with Puffin to see if they can assist us in finding the root cause.

@Tasselfoot Thanks for the assistance. I did try that earlier, while that works for some games, it dosnt work for 'King of Towers' (the only game that I play). It gives me the message 'this game requires flash version xxx to run'. Sounds good, we can wait to see if puffin responds. I also opened a ticket with them and attached my windows event error log. The log dosn't seem too helpful, but let me know if you want me to upload it here.

Thanks. We are able to reproduce the issue from our end as well. If disabling Cloud Server is not working for King of Towers, we'd recommend using Chrome, at least until it can be resolved.

@wayne2oo8 We were able to get in touch with the Puffin developers and they identified the crash issue. Their next release in March should include the bug fix and we've implemented a workaround on the Armor Games site for now that should let the site work again. Thanks!

@Tasselfoot @Majiik Thanks for working through this issue!

I have puffin running on an ipad with ios 9.3 and its also crashing slow. Have over 900 mb free memory, deleted cache in ios and inside puffin, but still going slow as hell.

Thx admins, hope puffin can fix it in their march release. Wondering why not sooner, but wel.... I enjoy your flash games

I got it running well again by resetting the cable modem and the internet router. Have to do it from time to time again.