Forums → Support Forum → [ans] my computer caught spyware.

Who is your computer's manufacturer?

Needinformation2googlehowspecificallyforinstructions.

it's a Toshiba satellite L505D GS6000

Hey, I think i can fix this, I have had stuff similar to this. First you need a sd card/flash drive and a separate computer. On the other computer download a installer for a free antivirus.
Here is avg, get the free trial
ggle|kw0000006778|5855879476&om_sem_site=">Here is norton, get the free trial for that
Here is avast, just download the free verison
Here is pctools free antivirus
Here is malwarebytes, just get the free version

Choose from anyone of those, then copy the installer to the sd card/flash drive and plug it in to your computer and install.

If it doesn't let you install or open it, you may have to do a system restore. That can be done by repeatedly mashing the f11 button on start up until a menu appears. Then choose a date to restore to. If you have no save dates, you have to choose to restore to factory settings. That completely wipes your hard drive of everything and goes back to the date you first turn on your computer. Hope that guide helped

If your on a mac forget this guide, its of no use to you.

so if i reset my laptop to factory default will it be fixed?

if so, how would i do it?

Yeah, but you loose all your files, you could back your files up on a hard drive or flash drive or a back up drive like me. To reset it turn off your laptop, turn it on and right after turning it on just bash the f11 button. A menu should pop up and find restore to factory default. This may take 20 min to an hour depending on your hardware. It took me about 50 minutes with my bad hardware =P.

Are you sure its spyware?

If it can't boot up, or boots up then crashes, it might be a hard disk problem. This can be caused by, collisions, dropping of your computer, magnets etc.

If anti-virus programs don't work, contact an IT help personnel.

Are you sure its spyware?

If it can't boot up, or boots up then crashes, it might be a hard disk problem. This can be caused by, collisions, dropping of your computer, magnets etc.

If anti-virus programs don't work, contact an IT help personnel.

yes im sure. every time i log in the screen will turn blue and say 'warning your computer is infected with spyware.

as soon as my cousin wakes up im sure he'll help me with it.

if he cant do anything then i'll just have to restart to factory default then go buy an antivirus.

oh and there are no magnets and i have never dropped it.

i wonder what happenend because i do have an anti virus / anti spyware installed and it has been since i got this laptop.

That fake antivirus disables your original antivirus. Btw if you need any other PC help, contact me on my page =)

bluedevil i think thats exactly what happened.
it showed up then told me it was strongly recommended to run the program and then told me to buy it. thank you for helping. when i log in a little pad lock pops up next to where the time is.

Yeah, it disables everything and renders your computer useless. If you buy it, it justs removes the virus it put on and does nothing else.

Here is a free antivirus thing that works really well if you have a mac. iAntiVirus

That only took about 11 hours to fix my whole laptop. Thank you for all your help guys.

Any Moderator that sees this can lock this now since my problem has been solved.