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I think it differs from game to game, so your best bet is probably to update until you're up to date.

try updating your flash player. Is it Abode Flash Player?

If your browser is Chrome do this:

This worked for me. try it out.
1) install Adobe's Flash plug-in if you haven't already.
2) Go into Chrome Options
3) Select Content Settings
4) Click Disable Individual Plug-ins
5) Hit the +Details on the upper right
6) There should be two Flash plug-ins, one located in the Chrome directory, the other in a Macromedia directory. Click the link to disable the Flash plug-in in the Chrome directory.
7) Exit out of the Options tabs and try your Flash game again.

11 is the latest version of flash player, so get it.

If you are still unable to play games then update your web browser and try to use a different one such as Firefox or Google Chrome.

Yep, as suggested: make sure the version of your browser is up to date and supported.

Then make sure that for that browser, the latest version of Flash is installed.

If you're still stuck then... you should probably call for help again!