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In-game Login Issues? [Solved]

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Posted Jun 1, '12 at 3:06pm

joeybetz

joeybetz

107 posts

Knight

Some players have been reporting some in-game login issues, specifically the login panel appearing for a split second before it disappears completely. With the help of some of our users we believe the issue has to do with the DNS of some internet service providers. It's tough to tell if this is the same issue for everybody, but it seems the most likely. Most issues might come from a flaky internet connection, but for some it may be DNS related.

A quick check would be to visit this webpage and if you receive an error then you may be affected.

We've setup a GetSatisfaction page that lists how to check if it's your DNS and possible fixes.

For users affected, let us know if this helped you at all below. Or feel free to contact me at joey+login@armorgames.com.

 

Posted Jun 1, '12 at 3:47pm

lew112

lew112

15 posts

I have bad connection in my area yet i can do in game logins and actually be able to play.

 

Posted Jun 1, '12 at 5:57pm

uspatriotsf

uspatriotsf

23 posts

Since I can't change the DNS settings at my work I guess I won't be able to play the games here at work anymore. Oh well. Maybe I'll get more work done... LOL

 

Posted Jun 1, '12 at 10:07pm

tanelorn007

tanelorn007

6 posts

You seem to have fixed the issue: I can access your service and I just logged in to Gemcraft.

I didn't have to change my DNS settings. The change you made at your end was enough.

I'll keep reporting if the issue comes back

 

Posted Jun 2, '12 at 4:38am

czezz

czezz

3 posts

Same here. Didnt change DNS and it works since last night. Previously I had to do SSH Tunel.
Thanks!

 

Posted Jun 2, '12 at 6:39am

ultraflare

ultraflare

1 post

This is [/b]BAD

 

Posted Jun 2, '12 at 9:05am

ssgt

ssgt

1 post

The DNS-Change worked !!!! Great !!! Thanks 4 the tip!!!

 

Posted Jun 2, '12 at 4:43pm

GregoriusMagnus

GregoriusMagnus

2 posts

Hi!

I have the same issue. Unfortunately I could not resolve it yet. The above mentioned test page shows me no error at all.

"You are able to access
Armor Games services!"

that is what I have with thumbs up. But it still does not work. It is not even DNS related since I can log in from another computer from the exact same network. Uses the exact same DNS service via a router. I am totally helpless. I even emptied browser cache and Flash Global storage cache.

Does anyone have any other suggestion regarding this problem?

 

Posted Jun 2, '12 at 5:18pm

ifju

ifju

90 posts

@GregoriusMagnus: As I experienced, I can reach the services url in 15-20% of the time with my unstable DNS. Please be sure you can login anytime from different machines under the same IP. And restart the browsers for every test, because the games can initiate the Premium content right at the swf start, not in the ingame menu. And as I tested, different browsers can handle this connection differently...

I still believe the bug is this.
Here, it haven't worked for ~3 hours now, but worked quite well in the last 12 hours.

 

Posted Jun 2, '12 at 5:25pm

ifju

ifju

90 posts

*under the same IP = under the same DNS